Privacy Policy

1. Information We Collect

At firstfan, we collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information for artists and fans
• Payment and billing information
• Verification documents and proof of Day 1 fan status
• Communications with us and other users
• Transaction history and purchase information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Verify Day 1 fan status and authenticate users
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues
• Personalize your experience on our platform

3. Information Sharing and Disclosure

We may share your information in the following circumstances: with artists when you participate in their campaigns, with service providers who assist in our operations, when required by law or to protect our rights, and in connection with a business transaction such as a merger or sale. We never sell your personal information to third parties.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Objection to or restriction of processing
• Data portability
• Withdrawal of consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.